Adding insult to injury, back-to-back brutal events-- how to restore player goodwill

HosetteHosette Posts: 5 ✭✭
in Community Day #1 latest comment 21 October, 2020, 02:27 am.

Yesterday's make-up community day was a brutal slog. It seemed to take a minimum of six hours of play, and it depleted many people's spell casts, spell energy, and potions-- especially tonics for trace detection and exstimulo potions. This came on the heels of an arduous Brilliant event, after which we were told that future events would be updated. Players provided extensive feedback on this, both in this forum, on Reddit, and I'm sure in other places where fine Wizards Unite discussions take place.

I started today's community day with some degree of optimism that y'all would have learned from yesterday. It's not too hard to forgive one miscalculation (though whoever is doing simulations of these events needs to update their models), but the October community day seems to be as grueling as yesterday's. Actually it's even more grueling because most people have probably depleted their supplies of potions and spell energy. We also probably don't have trace charms left because they were critical to completing yesterday's event. This is disrespectful to your player base.

It may be possible for you to restore some of the player goodwill. I would recommend the following:

  • Award full completion rewards to anyone who got through at least half of the steps for each community day.
  • Gift everyone who hit that bar enough gear to replenish their supplies. An exstimulo crate plus half a dozen tonics for trace detection would not completely repair the inventory damage would go a long way toward restoring goodwill.
  • Apologize profusely for the miscalculations and tell us sincerely that you are taking steps to ensure that this does not happen again.

I beg you to also do a thorough internal post-mortem on these events to understand where the internal failures were and to build processes to prevent them from happening again. I'm assuming you already have an internal simulator to understand the time and gear requirements for events, but if you don't that would be an excellent intern project.



  • AlieanaBlottsAlieanaBlotts Posts: 32 ✭✭
    #719 October, 2020, 12:40 pm.

    Well said Hosette!

  • AlieanaBlottsAlieanaBlotts Posts: 32 ✭✭
    edited October 19 #819 October, 2020, 12:40 pm.

    I agree completely

  • XjatiaXjatia Posts: 2
    #1019 October, 2020, 01:29 pm.

    Nasty, grasping and going to have a short game life, Niantic, if you run games on consecutive days which blast through potions and Spell energy.

  • HosetteHosette Posts: 5 ✭✭
    edited October 20 #1120 October, 2020, 03:39 pm.

    Has Niantic responded to complaints yet? Surely they have heard the outpouring of criticism.

  • CBG92CBG92 Posts: 306 ✭✭✭
    #1320 October, 2020, 05:02 pm.

    @ClairabusGryff I do too but after fragmentgate and the trace charm fiasco it seems pretty clear they don't care about the players complaints, and even less that the team here is getting all the abuse for what they've done. It's sad and infuriating

  • BionicMansterBionicManster Posts: 37 ✭✭
    edited October 21 #1421 October, 2020, 02:27 am.

    I think everyone knows Niantic doesn't pay attention to what players want, except of course those who can afford to spend 6 hours a day on the game and want it to be harder.

    You want to get heard? Boot up the Play Store or the Apple equivalent, give HPWU a 1 star rating, and include the comment that the game is beautiful and occasionally fun, but the demand that players spend 6 hours a day to succeed leeches all the fun out.

    Low scores in the Play Store will cause fewer people to want to play. Just might get Niantic's attention.

    Niantic, let me again give you a clue. You want to make the game more challenging for the hard core players, that's fine. But don't penalize those who can't play at that level. How? Quests which have no time limit. Quests which can be started at will and completed when the player gets around to it. That way the guys who want more can do quest after quest, racking up all the books they want. Make the quests VERY HARD - as long as there is no time limit for completion, no one will feel that they are denied the DADA and other important resources just because they have a daytime job and families who need to spend time with them.

    For example, find a hard core player and see just how long it takes him to complete one of your recent task sets. 12 hours total? More? Whatever. Make the task as hard as you want, but don't set a cut off time. For example a 100 hour task might take the hard core player a week, whereas the casual player might take several months to complete it. As long as both CAN complete it; as long as no one is CHEATED out of the chance to get the high level resources, people will tend to be happier. You COULD make all parties happier, by just not penalizing those who don't play as much as you'd like them to, and you'd still make the hard core players happy.

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