2.15 with Android 10: Black screen with only menu

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  • DancingfernDancingfern Posts: 1 ✭✭
    #9219 September, 2020, 02:58 pm.

    Same problem (black screen, unable to access map)

    Have uninstalled et re-installed and worked for a bit and same problem again.

    Huawei p30 pro

    Thanks

  • MirthandyrMirthandyr Posts: 1 ✭✭
    #9319 September, 2020, 03:58 pm.

    Same issue here. Xiaomi mi note 10 lite

  • Noni69Noni69 Posts: 23 ✭✭
    #9419 September, 2020, 04:11 pm.

    I'm also having this issues. Android 9 on LG V40. I tried all the work around with no success.

  • MscValetinMscValetin Posts: 2 ✭✭
    #9519 September, 2020, 10:07 pm.

    Same problem here, Xiaomi MI 9 pro, Android 10. Change the language works here.

  • XerliaXerlia Posts: 1
    #9619 September, 2020, 10:14 pm.

    I'm having the same problems. The playing area is black, and so is the potions area. Have already tried uninstalling and reinstalling the app, restarting the phone, nothing works. It sucks this is happening during a brilliant event.

  • PurnimaPurnima Posts: 3 ✭✭
    edited September 2020 #9719 September, 2020, 10:58 pm.

    I can't open Training Combat Lesson 2 as an Auror. I tried rebooting, uninstalling/installing and same issue.

    Using: Samsung 8 /Android 9


  • Beethovens5thBeethovens5th Posts: 17 ✭✭
    #9820 September, 2020, 08:29 am.

    What is the status of this??? I'm a little over the fact that we can't play due to this ongoing issue and Niantic haven't bothered keeping us up to date. Can we get the money we've spent on this game for this event back?? The continuing glitches since SOS training was introduced is taking the fun out of this game. Why has this black screen issue happened and why after days is it not fixed??????

  • FeverfireFeverfire Posts: 1
    #9920 September, 2020, 08:51 am.

    Same with Huawei P10, Android 10, EMUI 9.1.0.

    I cannot end event - annoying. You should fix bug (cancel last update maybe?) and extend time availible for this event.

  • BiblioGothamBiblioGotham Posts: 1
    #10020 September, 2020, 10:12 am.

    I have the same problem. Xiaomi Redmi note 7.

    I Will not be able to finish the missions from the event!

  • SarahBee85SarahBee85 Posts: 1 ✭✭
    #10120 September, 2020, 10:42 am.

    Same problem.

    Language change fixed it but have to do that every time I start the game. Haven't been able to do anything in the event!

    Huawei Mate 20 Pro in the UK.

  • XxJacxXXxJacxX Posts: 2 ✭✭
    #10220 September, 2020, 10:47 am.

    OK. I still have the same issue. I even u installed it and reinstalled. Still black and the event is coming to an end soon and I have not gotten to play. Has anybody got news on how to get it to work so I can play?

  • vampyriushavampyriusha Posts: 2 ✭✭
    #10320 September, 2020, 11:13 am.

    I have the same problem, Redmi Note 7, MIUI 11, Android 10. This is blocking me from doing the event tasks...

  • BlapinkBlapink Posts: 1
    #10420 September, 2020, 11:40 am.

    I have black screen. Please refer attachment. How to resolve this? I am using Mimax Android version 7.0, MIUI Globa

  • HibourneHibourne Posts: 0
    #10520 September, 2020, 01:08 pm.

    Screen turns black - no menus or other phone controls visible - after completing a rewards page.

    Issue is intermittent beginning after 2.15 update.

    Moto X Pure Edition

    Android 7

    Battery level greater than 60%

    Hard restart of phone brings back phone screen for an instant before returning to black screen.

    Only fix is to plug phone into charging port before restarting phone.


    Love the game, but tired of constant bugs. Would like to suggest dev team take a break from constant events and focus on cleaning code for a month. -Hibourne

  • DeeJayFeeMeDeeJayFeeMe Posts: 6 ✭✭
    #10620 September, 2020, 01:12 pm.

    It's soooooo annoying. I can't play at all. Map is black and so is the potions page.

  • EuleHedwigEuleHedwig Posts: 7 ✭✭✭
    #10720 September, 2020, 01:27 pm.

    Workaround working for me:

    Open the App from App-Overview-screen (NOT Homescreen) every time.

    If this doesn't work: Open the app from play-store every time.

    If this still doesn't work: Change ingame-language after every app-start

  • NibletricecakesNibletricecakes Posts: 2
    #10820 September, 2020, 01:37 pm.

    I am on an iphone and am also getting the black screen of death. Once it comes I can’t use the app at all unless I restart my entire phone. It has been happening to me for about the last week.

  • DrCheriDrCheri Posts: 1 ✭✭
    #10920 September, 2020, 03:31 pm.

    Same here.


    TCL 10 Pro

    Android 10


    Cleared cache

    Restarted phone

    Uninstalled and reinstalled


    Still working on PH-1, also running 10

  • BalthazarHuffsBalthazarHuffs Posts: 38 ✭✭✭
    #11020 September, 2020, 03:32 pm.

    I didn't have any issue with the update until TODAY, I opened the game looking forward to complete the bonus assignment from the brilliant event, because the other event start like in 2 days...


    But now the screen goes absolutely BLACK, can't click on foundables, can't retrieve potions, can't do ANYTHING.


    So, how am I gonna finish this event, how am I gonna play the next event?


    If I don't finish the event, I surely doubt that you will allow us to complete the missing pieces...

  • BalthazarHuffsBalthazarHuffs Posts: 38 ✭✭✭
    #11120 September, 2020, 03:35 pm.

    Same problem, Android, Huawei Mate 20 lite.


    Never had had this types of issues until this update came.

  • ChloreaChlorea Posts: 1
    #11220 September, 2020, 05:22 pm.

    I've got the same issue

  • CaricunCaricun Posts: 1
    #11320 September, 2020, 06:36 pm.

    Same issue here. Xiaomi Mi 9 with MIUI 12

  • ViajeraChaskiViajeraChaski Posts: 4 ✭✭
    #11420 September, 2020, 06:36 pm.

    Xiaomi MIUI Global 12.0.2 / Android 10


    Switch game language to English works!


    Thanks!

  • ThisveThisve Posts: 1 ✭✭
    #11520 September, 2020, 06:37 pm.

    Same with me with xiaomi redmi... Changing the language from English to italian (I am Greek, how many mire languages am i supposed to speak?) works but only for a while. After some time I have to change it again...

  • SpontaneouzSpontaneouz Posts: 1 ✭✭
    #11620 September, 2020, 07:28 pm.

    Same. Android 10, Huawei P30, English.

    I'm also getting the black screen when accessing the map, Potions screen etc.

  • ArsVitaeArsVitae Posts: 2 ✭✭
    #11720 September, 2020, 07:33 pm.

    yeah, I'm having the same problem, and while I know its small change to getting the game sorted, kinda hacked off at not being able to complete the current event. Especially after the investment of Silver Keys to prepare for the event.

  • Irvin17645Irvin17645 Posts: 1 ✭✭
    #11820 September, 2020, 08:38 pm.

    Same problem.

    Xiaomi Redmi 4x, MIUI 11.0.2, Android 7.1.2

  • 7NeutroN77NeutroN7 Posts: 4
    edited September 2020 #11920 September, 2020, 08:41 pm.

    After downloading the game i had to do the tutorial and even played a bit without the menu buttons and then the screen turned black with just the music is playing. I tried to uninstall and re install the game, cleared cache, etc but the error still persists. I enter the game and after a few seconds it turns black. I'm using a Xiaomi redmi note 9s. Please help :)


    Edit: i was able to resolve the black screen issue by starting the game via app store but the in game menu buttons are still missing.

  • PethaPetha Posts: 1
    #12020 September, 2020, 08:49 pm.


    The main screen is coming up black and also the potions screen is aswell i've tried for 2 days now.

  • Klind1970Klind1970 Posts: 2 ✭✭
    #12121 September, 2020, 12:08 am.

    Same here with a Huawei Mate 9. Black screen when game turns on.


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