Same problem (black screen, unable to access map)
Have uninstalled et re-installed and worked for a bit and same problem again.
Huawei p30 pro
Same issue here. Xiaomi mi note 10 lite
I'm also having this issues. Android 9 on LG V40. I tried all the work around with no success.
Same problem here, Xiaomi MI 9 pro, Android 10. Change the language works here.
I'm having the same problems. The playing area is black, and so is the potions area. Have already tried uninstalling and reinstalling the app, restarting the phone, nothing works. It sucks this is happening during a brilliant event.
I can't open Training Combat Lesson 2 as an Auror. I tried rebooting, uninstalling/installing and same issue.
Using: Samsung 8 /Android 9
What is the status of this??? I'm a little over the fact that we can't play due to this ongoing issue and Niantic haven't bothered keeping us up to date. Can we get the money we've spent on this game for this event back?? The continuing glitches since SOS training was introduced is taking the fun out of this game. Why has this black screen issue happened and why after days is it not fixed??????
Same with Huawei P10, Android 10, EMUI 9.1.0.
I cannot end event - annoying. You should fix bug (cancel last update maybe?) and extend time availible for this event.
I have the same problem. Xiaomi Redmi note 7.
I Will not be able to finish the missions from the event!
Language change fixed it but have to do that every time I start the game. Haven't been able to do anything in the event!
Huawei Mate 20 Pro in the UK.
OK. I still have the same issue. I even u installed it and reinstalled. Still black and the event is coming to an end soon and I have not gotten to play. Has anybody got news on how to get it to work so I can play?
I have the same problem, Redmi Note 7, MIUI 11, Android 10. This is blocking me from doing the event tasks...
I have black screen. Please refer attachment. How to resolve this? I am using Mimax Android version 7.0, MIUI Globa
Screen turns black - no menus or other phone controls visible - after completing a rewards page.
Issue is intermittent beginning after 2.15 update.
Moto X Pure Edition
Battery level greater than 60%
Hard restart of phone brings back phone screen for an instant before returning to black screen.
Only fix is to plug phone into charging port before restarting phone.
Love the game, but tired of constant bugs. Would like to suggest dev team take a break from constant events and focus on cleaning code for a month. -Hibourne
It's soooooo annoying. I can't play at all. Map is black and so is the potions page.
Workaround working for me:
Open the App from App-Overview-screen (NOT Homescreen) every time.
If this doesn't work: Open the app from play-store every time.
If this still doesn't work: Change ingame-language after every app-start
I am on an iphone and am also getting the black screen of death. Once it comes I can’t use the app at all unless I restart my entire phone. It has been happening to me for about the last week.
TCL 10 Pro
Uninstalled and reinstalled
Still working on PH-1, also running 10
I didn't have any issue with the update until TODAY, I opened the game looking forward to complete the bonus assignment from the brilliant event, because the other event start like in 2 days...
But now the screen goes absolutely BLACK, can't click on foundables, can't retrieve potions, can't do ANYTHING.
So, how am I gonna finish this event, how am I gonna play the next event?
If I don't finish the event, I surely doubt that you will allow us to complete the missing pieces...
Same problem, Android, Huawei Mate 20 lite.
Never had had this types of issues until this update came.
I've got the same issue
Same issue here. Xiaomi Mi 9 with MIUI 12
Xiaomi MIUI Global 12.0.2 / Android 10
Switch game language to English works!
Same with me with xiaomi redmi... Changing the language from English to italian (I am Greek, how many mire languages am i supposed to speak?) works but only for a while. After some time I have to change it again...
Same. Android 10, Huawei P30, English.
I'm also getting the black screen when accessing the map, Potions screen etc.
yeah, I'm having the same problem, and while I know its small change to getting the game sorted, kinda hacked off at not being able to complete the current event. Especially after the investment of Silver Keys to prepare for the event.
Xiaomi Redmi 4x, MIUI 11.0.2, Android 7.1.2
After downloading the game i had to do the tutorial and even played a bit without the menu buttons and then the screen turned black with just the music is playing. I tried to uninstall and re install the game, cleared cache, etc but the error still persists. I enter the game and after a few seconds it turns black. I'm using a Xiaomi redmi note 9s. Please help :)
Edit: i was able to resolve the black screen issue by starting the game via app store but the in game menu buttons are still missing.
The main screen is coming up black and also the potions screen is aswell i've tried for 2 days now.
Same here with a Huawei Mate 9. Black screen when game turns on.