2.15 with Android 10: Black screen with only menu



  • XxJacxXXxJacxX Posts: 2 ✭✭
    #6218 September, 2020, 04:07 pm.

    I have the same issue, not sure how to check what version of android I have but I have a huawei p20. I manage to play but only by randomly taping the screen until I taped on something and then Continue as normal as it is no longer black. Same in fortress got in to the chamber it went black and taped until I got something and then no blackness I can see the beast and continue as normal.

  • LaYayaPazLaYayaPaz Posts: 1
    #6318 September, 2020, 04:18 pm.

    Same to me, after login the screen turns black, also the potions, I can't pick up anything

  • CraigMillerCraigMiller Posts: 2 ✭✭
    #6418 September, 2020, 04:29 pm.

    Same here. In the middle of an event, so annoying.

  • implode8881implode8881 Posts: 16 ✭✭
    #6518 September, 2020, 04:47 pm.

    Also happens on my Android 10 device (and doesn't occur on my iOS device)

  • EuleHedwigEuleHedwig Posts: 7 ✭✭✭
    #6618 September, 2020, 05:16 pm.


    Most reports are from users of phones made by Huawei, Honar and Xiaomi. Only one unsolved problem with a Nokia. No other brands.

    Android-Version seems to be of low/no importance as Android 9 and 10 are mentioned in the reports.

  • NvdbNvdb Posts: 2 ✭✭
    #6718 September, 2020, 05:54 pm.

    after the update the map part is black. All the menu etc are visible and usable

  • GnurbGnurb Posts: 2 ✭✭
    #6818 September, 2020, 05:59 pm.

    Same here, Huawei P20 Pro.

  • Margy85Margy85 Posts: 0 ✭✭
    #6918 September, 2020, 06:00 pm.

    Hello, today I downloaded the upgrade from Play store and after I opened the game, my screen was all black, the main page where I should have energy, ingredients and confoundables on the grounds, I can't see anything, it's the same with the tower, after I put the stone and enter, all is black, I can't see any enemies.

    If the problem persists, I can't finish the event, I am one the third task...

    Thank for reading

  • MinkieMinkie Posts: 1
    #7018 September, 2020, 06:29 pm.

    Same problem Xiaomi Mi Max 3

  • Natachatte75013Natachatte75013 Posts: 0
    #7118 September, 2020, 07:30 pm.


    The map was completly dark, i could only see the bottom buttons. So i erased the game, dowloaded it again, my account is ok but the connexion is impossible, like error of serveur.

    Xiaomi redmi.

  • EuleHedwigEuleHedwig Posts: 7 ✭✭✭
    #7218 September, 2020, 07:46 pm.

    A Reddit-User posted the following workaround (thank You for that) :

    Start the app from play store via open button. It sounds crazy, but I tried - it works.

    So two workarounds now:

    Change the ingame language after starting the app what triggers an auto restart


    Start the app from play store

  • Jimy0691Jimy0691 Posts: 2
    #7318 September, 2020, 07:54 pm.

    Écran noir également. Xiaomi Note 5 . Android 9PKQ1

  • Jimy0691Jimy0691 Posts: 2
    #7418 September, 2020, 07:59 pm.

    Effectivement le bug écran noir disparaît si le jeu est lancé depuis le playstore

  • LaffiTaffiLaffiTaffi Posts: 4 ✭✭
    #7518 September, 2020, 08:06 pm.

    Same thing is happening with me

  • EuleHedwigEuleHedwig Posts: 7 ✭✭✭
    edited September 2020 #7618 September, 2020, 08:57 pm.

    Problems on my phone only occur when starting the app from homescreen with style "drawer".

    If style "drawer" is activated, app works normal when started from apps-screen (where you see the icons of all apps on a large page).

    Starting the apps from homescreen with style "standard" also works.

    Post edited by EuleHedwig on
  • ZauberderMagieZauberderMagie Posts: 1
    #7718 September, 2020, 09:57 pm.

    Huawei Mate 10 Pro (Android 10).....😫

  • SplargSplarg Posts: 1
    #7818 September, 2020, 11:27 pm.

    Same issue for me starting today.

    Android 9 on an HTC U11

  • KnightbusB27KnightbusB27 Posts: 19 ✭✭
    #7918 September, 2020, 11:58 pm.

    Black map and blacked out cauldrons, can't see what's brewing

  • TechwizardBillyTechwizardBilly Posts: 1
    #8019 September, 2020, 12:02 am.

    I have the same problem, deleted cache, deleted app, reinstalled the app, download assets, running on Android 10, redmi note 8 pro

  • LortlortLortlort Posts: 1
    #8119 September, 2020, 01:10 am.

    Same problem today on the 19th of september. Everything except menu cards goes black after everything has spawned on the map. After re-installing, it worked for awhile, but after starting the game again, the same problem occured.

    I'm on Xaomi Pocophone

  • VZRRDVZRRD Posts: 1
    #8219 September, 2020, 03:41 am.

    same here

    Nokia 8 with Android 9.

    Reinstalled yesterday, did work for some hours.

    Version 2.15.0


    Second phone: Pocophpne F1 Android 10. Was on 2.14.0 without any problems. 4 hours ago it automatically updated to 2.15.0. Now i have the same problem. Workaround with the language change works, but only until the game is restarted!

  • MagnetarNJP99MagnetarNJP99 Posts: 0
    #8319 September, 2020, 03:45 am.

    When I Open the app, my screen tienes black si I couldnt play.

    #8419 September, 2020, 06:22 am.

    Yo también tengo problemas mi teléfono es Redmi5plus, version MIUI global 11.0.2,android 8.1.0,

  • CriskrassCriskrass Posts: 1
    #8519 September, 2020, 08:57 am.

    Same issue. Mi Note 10 Android 10

  • DrakoniteDrakonite Posts: 1,214 ✭✭✭✭
    #8619 September, 2020, 09:04 am.

    a local solved it by opening the app from gplay instead of manufacturer's app store.

  • KidTrainerKidTrainer Posts: 1
    #8719 September, 2020, 10:31 am.

    Same with Poco X3 with MIUI 12 Android 10.

  • MDSignMDSign Posts: 1
    #8819 September, 2020, 11:16 am.

    Same problem here with Xiaomi Redmi Note 8 Pro on Android 10 with Miui 12.

    Rebooted, Data and Cache cleared but still black screen when opening from Homescreen.

    Starting HPWU from PlayStore works.

  • StrongchihuahuaStrongchihuahua Posts: 1
    #8919 September, 2020, 12:35 pm.

    Same problem, nothing works.

  • fxagwfxagw Posts: 1
    #9019 September, 2020, 02:05 pm.

    Same issue, Pocophone F1 with storage more than 3gb. Already tried all the suggestion from 'I cannot get the app to load or I see a blank screen'.

    Maybe I just need to stop playing this game (getting boring anyway, heavy with storage hogging) and just continue with Pokemon

  • Patlu7Patlu7 Posts: 1
    #9119 September, 2020, 02:44 pm.

    Same as above, Nokia phone version 9 android.

    Thanks for the tip about opening the game via play store

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