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Re: iOS Purchasing Issues in Wizards Unite
Fix for iOS purchasing bug in Harry Potter Wizards Unite
There is currently a bug in the iOS version of Harry Potter Wizards Unite. After purchasing gold using an in-app purchase, the transaction can seem to be hanging. After a restart of the game, you have gotten the bought amount of gold, but you can no longer use it to purchase items in the game, nor rent the rental cauldron. Tapping on the purchase button does nothing. You can also no longer claim any free complementary gifts.
There are a couple of workarounds to this bug like logging out of the App Store on your iOS device or using a secondary iOS device. However, there is now also a real fix.
For this you have take the following steps which include contacting Apple Support:
- First force close the game on your iOS device.
- Go to the Apple support pages at https://getsupport.apple.com and select iTunes Store and App Store - Buying and Purchasing Material.
- You can then either contact them via iMessage or phone. My experience was that on the phone worked better as you can explain the problem more clearly (I started via iMessage but was redirected to a phone call).
- Explain the problem mentioned above and that the solution is that they have to "remove the in-app purchase for Wizards Unite from the in-app purchasing download queue". Make sure you emphasize the in-app purchasing download queue as they may otherwise search in the wrong queue.
- If the support employee still doesn't understand your problem or the solution, let me look at incident number 101281238427 (which is my incident report which describes the issue and the solution).
The gold you bought will still be in the game. However, I currently don't know if the bug will or will not return if you buy more gold.
The Apple Support employee I spoke to said that it was best that as many players who have this issue contact Apple Support themselves so that more incident reports about it are created. This may eventually make Apple contact the HPWU developers and work with them to solve and prevent this bug in the future.
Markosus
Re: Approved Waypoints and edits not Syncing (Again!)
😊 Thank you for your patience, everyone! We will be keeping a close eye on this situation.
It is exciting to see all these new locations in the game today!
hpwulola
Please change the CD start time to 11 AM PT
Lately, Community Days have not been free of bugs. Using local time to start CDs seems a major cause. Please just use 11 AM PT that is used as the start time for most events.
One large problem is that fortresses do not always yield the promised rewards. For many, the fortress parts of the CDs require the use of the knight bus and, as a result, people from different time zones are forced to play together. Consequently, not everybody plays with the CD active, which causes problems with rewards.
Furthermore, event bugs cause players in, for example, New Zealand, but also further to the west, to frequently lose an hour or more of event playtime. (The current event bugs probably lead to a loss of up to a third of the total event time).
It would also be easier for you to staff the start of these events, hopefully leading to faster bug fixes.
TalathF
Community day issues
There are not increased spawns from the wonders of the wizarding world page that should be showing up for community day. I haven’t seen any on the map or with a trace tonic.
I also haven’t seen any special portkeys.
I am receiving fragment rewards from fortresses of all the wonders of the wizarding world pages instead of just the hogwarts express.
It is 12:30am on the 23rd in NZ so community day has started. The tasks and boxes in diagon alley are available.
Chaoscat
Purchase Failed
I have been impacted by the inability to purchase anything from Diagon alley. This issue started for me, on the last community day about a week ago. After much searching through Facebook and the community forum, I found a temporary and very inconvenient workaround. I had to sign out of my Apple ID, power off my device, power my device back on, Open the Wizards Unite app, make my purchase, then sign back into my Apple ID. I would be able to make a purchase for maybe 10 minutes, and if I wanted to make additional purchases I would have to follow the previous steps all over again. I did that for about five or six days. However, nowWhen I try that workaround, it doesn’t work anymore. I did a factory reset on my phone and tried the same work around steps and still no luck. There is no way to play the game, especially adversaries, without getting potions and coins. At this point, I can’t play the game or participate in any of the events. I reached out to Apple support and they told me it’s a developer issue. I’ve reached out to Niantic via This forum, using the chat bought in the app, and going to the Niantic support page. I have received no communication from Niantic, and no resolution. I am beyond angry.
Re: iOS Purchasing Issues in Wizards Unite
This is beyond annoying, it’s unacceptable. It’s virtually impossible for me to complete an event without being able to buy keys, rent a cauldron, etc. I was able to purchase coins but have been unable to use them for the last two events — so you have my money and I can’t use my coins. Not being able to even get the complimentary pack is adding insult to injury. I don’t understand the cavalier “we know, we’re working on it.” Clearly you’re NOT working on it. I agree with the poster who advised stopping all events until this issue is resolved. It seems as if new events are coming every three or four days. The adversaries have almost depleted my potions and without being able to rent a cauldron I can’t replenish my vault quickly enough. I’ve been playing Pokémon Go as well as WU since the beginning of both games and have spent quite a bit of money. If this issue doesn’t resolve soon I will cut WU loose; it’s too frustrating. While I’m at it, would you PLEASE stop having events in both games at the same time?? I can’t be the only person who plays both games and it’s a nightmare trying to do two game events at the same time.
Re: January Community Day
Hey everyone, we are extending the event to end 12pm on Sunday! Thank you!
hpwulola
Re: January Community Day
event is active where I live and I put a trace tonic on and not getting any relevant fragments, just normal ones...
Re: Adversaries Wit sharpening debacle
Thanks for this feedback! You will have a better chance to receive these gifts in higher chambers, playing in the Tower and early Forrest Chambers worked for me. We did improve the drop rate after hearing your feedback in the December event. We will monitor feedback here and take that into account.
hpwulola
Re: iOS Purchasing Issues in Wizards Unite
The fact that they still haven’t resolved this issue and are doing absolutely nothing to make things right is unacceptable. I’m done with this game.
notsuzy